Return Policy

At MyUniqueGift.com, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with a straightforward return and exchange process. Please carefully review our return policy below:

Eligibility for Returns

• Time Frame: You have 30 days from the date of delivery to request a return. After 30 days, we unfortunately cannot offer a refund or exchange.
• Condition: To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. The item must also be in the original packaging with all tags and labels attached.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Personalized or custom-made items
• Final sale items or clearance products
• Items damaged due to misuse or improper care

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at support@myuniquegift.com with your order number, item(s) you wish to return, and the reason for the return.
2. Wait for Approval: Our support team will review your request and provide you with instructions on how to return your item. Once approved, you will receive a return shipping label.
3. Prepare the Return: Pack the item securely in its original packaging (if possible), include the proof of purchase, and attach the return label.
4. Ship the Item: Drop off the package at your local shipping facility or arrange for a pickup, depending on the carrier used.

Return Shipping Costs

• If the return is due to a defective or damaged item, MyUniqueGift.com will cover the cost of return shipping.
• If the return is due to a change of mind or personal preference, the customer is responsible for the return shipping costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note:

• Shipping costs from the original order are non-refundable, unless the item was defective or incorrectly shipped.
• Refund processing times may vary depending on your bank or credit card company.

Exchanges

If you wish to exchange an item, please follow the same steps outlined above for returns. Exchanges are subject to product availability. Once we receive the original item, we will ship out the replacement.

Damaged or Defective Items

If you received a damaged or defective item, we sincerely apologize for the inconvenience. Please contact our support team at support@myuniquegift.com within 7 days of receiving the item, and we will arrange for a replacement or refund.

Late or Missing Refunds

If you haven’t received a refund within the stated time frame:

1. Check your bank account again.
2. Contact your credit card company, as refunds can take some time to officially post.
3. Contact your bank, as processing times vary.
4. If you’ve done all of this and still haven’t received your refund, please contact us at support@myuniquegift.com.

Contact Us

If you have any questions or concerns about our return policy, please feel free to contact us at support@myuniquegift.com. We’re here to help!

Thank you for shopping with MyUniqueGift.com, and we appreciate your trust in us!